MOTEL POLICY
Check-in/Check-out Policy:
Check In is anytime from 2pm on the day of arrival and Check Out is 10am the following morning. Early check-in/late check-out are subject to availability and may incur a surcharge or $20 per hour fee.
Cancellation/Refund Policy:
Our cancellation policy is 24 hours’ notice prior to your arrival date. If you cancel within the 24 hours of your arrival date or No Shows will incur 100% cancellation fee. Refunds will only be made to the original payment method. Group bookings and bookings made through third party agents follow a separate policy.
Number of Persons in Room:
Each room is priced based on a set number of persons allowed. An additional person in the room is subject to a $25.00 per night fee.
Credit Card Guarantees:
All reservations require credit/debit cards for pre-authorization and security purpose. No charge will be made against the card unless the client fails to arrive for the booked accommodation OR any missing/damaged motel property found after the stay. Oakwood Manor reserve the right to charge such costs and any resulting loss of income to the registered guest.
Smoking Policy:
Oakwood Manor is a smoke free complex. Please smoke outside, away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room we will engage a specialist cleaning company. Oakwood Manor reserve the right to charge such costs and any resulting loss of income to the registered guest.
Noise Level Policy:
Noise is strictly prohibited after 10PM. Please be mindful of other guests and keep the noise level to a minimum throughout the premise. If there is a noise complaint from other guests or neighbours after 10PM, you will be issued a warning. If there is a second noise complaint, you will be asked to leave the motel premises without a refund. Violence is prohibited. If you are caught fighting you will be asked to leave our premises straight away. Oakwood Manor reserve the right to charge such costs and any resulting loss of income to the registered guest.
Pet Policy:
Pets are permitted only in designated pet-friendly rooms and must be fully toilet-trained. Oakwood Manor reserves the right to charge the registered guest for any damages, stains, or loss of income resulting from pet-related incidents.
Complimentary Free 14 Days Parking Policy:
One car per room, additional days may incur a surcharge of $5.00 per day fee. Please request a long term parking form to fill out at the reception. All vehicles parked at owner’s risk.
Complimentary Airport Shuttle Policy:
Airport shuttle pickups are operates on request. Airport shuttle drop-offs must be booked at reception upon arrival. Shuttles operate on a first-come, first-served basis, and depart hourly on the hour. Be in front of the reception area 10 minutes before your scheduled departure to return your room key and load your luggage. To maintain the schedule, the shuttle will leave on time with other passengers if you do not arrive. If you miss your shuttle, you may board the next one if space allows or arrange alternative transportation. Due to limited seating availability, each room is entitled to one round transfer only.
General:
You must be 18 years and older and provide photo ID. All children must be accompanied by an adult at all times. The room is to be used by the registered gust only. All visitors must report to Reception first. No visitors are permitted to stay overnight. All items in the room including amenities, linen and towels belongs to Oakwood Manor. Guest should not damage or remove any items in the premises. Any damages or missing items discovered upon departure will result in charges to the registered guest.
Oakwood Manor reserves the rights to terminate your stay at the Motel if you have breached any of these Terms and Conditions. Oakwood Manor reserves the right to charge such costs and any resulting loss of income to the registered guest. Oakwood Manor is not responsible for the guest personal belongings. Oakwood Manor is the only party who reserves the right to explain and update these Terms and Conditions at any time.